Terms & Conditions
The Pilates Boutique Terms & Conditions
By booking or attending any class, private session, workshop, or event at The Pilates Boutique, you agree to the following Terms & Conditions. These apply to all clients attending via class packs, drop-in bookings, introductory offers, private sessions, promotional packages, or workshops.
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1. Booking & Payment
• All classes and sessions must be booked in advance through our online booking system.
• The Pilates Boutique operates as a cashless studio.
• Prices may be reviewed from time to time. Current pricing will always be available via the booking system, and any changes will be communicated where possible.
• All payments for classes, class packs, private sessions, workshops, and events are non-refundable.
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2. New Clients – Reformer Taster Session (Prerequisite)
• All new clients must complete a Reformer Taster Session before booking onto regular group Reformer classes.
• The Reformer Taster Session ensures clients are introduced safely to the equipment, basic technique, and studio expectations.
• This session is a mandatory prerequisite and is required for client safety and class suitability.
• The Pilates Boutique reserves the right to recommend additional private sessions before progressing to group classes where appropriate.
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3. Class Packs & Introductory Offers
• Class packs provide discounted access to sessions and are valid for the period stated at the time of purchase.
• All class packs are non-transferable and cannot be shared or resold.
• Unused sessions expire at the end of the validity period and cannot be extended, paused, or refunded due to illness, travel, or personal circumstances.
• Introductory offers are limited to one per client and must be used within the stated timeframe.
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4. Cancellations, Rescheduling & No-Shows
• Reformer classes cannot be cancelled but may be rescheduled up to 48 hours before the scheduled start time.
• 1-1 sessions may be rescheduled up to 24 hours before the scheduled start time.
• Late reschedules, non-attendance, or failure to arrive on time will result in the session being forfeited and charged in full.
• Repeated late changes or no-shows may result in restricted booking privileges.
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5. Arrival, Late Entry & Attendance
• Please arrive at least 5 minutes early so classes can begin on time.
• Late entry may be refused for safety reasons, particularly if the warm-up phase has passed.
• If you arrive too late to participate safely, the session will still be charged.
• On Fridays, Saturdays, and Sundays, clients will be met at the back entrance and escorted to the studio.
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6. Studio Etiquette
• Shoes, coats, and bags must be left in the changing room lockers.
• Personal belongings should not be brought into the studio space.
• Clients are asked to remove all personal belongings from the changing rooms at the end of their session or shower.
• Clients are welcome to use the changing rooms, toilets, lockers, and hair dryers provided.
• Use of the gym facilities is not permitted at this time. This may be introduced in the future as part of a membership offering.
• Recording of sessions is not permitted. Photos of the studio space are allowed.
• If you need to leave a class early, please inform the instructor at the beginning of the session.
• Classes are an inclusive environment — kindness and respect are expected at all times.
• Clients are kindly asked to bring bottled water to their session.
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7. Clothing & Equipment
• Appropriate exercise clothing that allows free movement must be worn.
• Grip socks are required for Reformer Pilates and are available to purchase if needed.
• All Reformer equipment is provided by the studio.
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8. Health, Safety & Medical Information
• All clients must complete a PAR-Q Health Screening Questionnaire prior to attending their first session.
• The form is available on our website.
• Clients are encouraged to email the completed form to the studio in advance so it can be reviewed prior to attending.
• A pre-assessment may be required before participating in classes.
• Clients must inform the studio of any changes to their health, including new injuries, pain, or medication.
• If you are unwell, please do not attend classes.
• Participation is voluntary and at your own risk. You confirm that you are physically able to take part in Pilates-based exercise.
By signing the PAR-Q document, you acknowledge and agree to the following:
1.Participation & Risk
I understand that participation in classes and activities at The Pilates Boutique, including the use of reformer equipment (“Activities”), involves inherent risks, including but not limited to serious injury, permanent disability, or death, as well as loss or damage to personal property.
2. Assumption of Risk
I voluntarily accept full responsibility for all risks associated with participation. I understand that these activities are physically demanding and that improper use of equipment or failure to follow instructions may increase the risk of injury.
3. Safety & Instruction
I agree to follow all guidance provided, use equipment as directed, and exercise within my own physical limits. I understand failure to do so may result in injury or removal from the session.
4. Nature of Instruction
I acknowledge that all guidance provided is for general fitness purposes only and does not constitute medical advice, diagnosis, or treatment.
5. Reformer Equipment
I understand that reformer equipment carries additional risks. I confirm I will complete a mandatory taster session unless prior experience has been approved.
6. Health Declaration
I confirm that I am physically fit to participate and have disclosed any relevant medical conditions, including (but not limited to): injuries, spinal issues, joint conditions, pregnancy, or cardiovascular concerns.
I confirm I have sought medical advice where necessary.
7. Participation with Medical Conditions
If I choose to participate with any injury, condition, or during pregnancy, I do so entirely at my own risk.
8. Conduct
I agree to follow studio rules, including hygiene standards. I understand the studio is not responsible for lost or stolen belongings.
9. Media Consent
I consent to photographs and videos being taken during sessions for marketing and promotional use unless I notify the studio otherwise in writing.
10. Liability Waiver
To the fullest extent permitted by law, I release and hold harmless The Pilates Boutique, its owners, and representatives from any liability for injury, loss, or damage arising from my participation, except where caused by negligence or where liability cannot be excluded by law.
11. Agreement
I confirm that I have read, understood, and agree to this waiver. This forms a legally binding agreement governed by Isle of Man law.
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9. Liability & Personal Belongings
• The Pilates Boutique is not responsible for loss, theft, or damage to personal belongings brought onto the premises.
• Personal items are brought at your own risk — please avoid bringing valuables.
• The Pilates Boutique does not accept liability for injuries sustained during classes or while on the premises.
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10. Fire Safety
• All clients must sign in on arrival and sign out when leaving the studio in accordance with fire safety regulations.
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11. Workshops & Special Events
• Workshops and special events require full payment at the time of booking.
• Cancellations made within 48 hours of the scheduled event are non-refundable.
• If the studio cancels or reschedules an event, a credit or refund will be provided.
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12. Age Policy
• Clients must be 16 years or older to attend classes.
• Clients under 18 require written consent from a parent or guardian and may be required to complete a waiver.
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13. Code of Conduct & Right to Refuse Service
• Disruptive, unsafe, or inappropriate behaviour will not be tolerated.
• The Pilates Boutique reserves the right to refuse service, remove clients from sessions, or restrict future bookings without refund where these terms are breached.
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14. Privacy & Data Protection
• Client information is collected and stored securely in accordance with our Privacy Policy.
• By booking and attending sessions, you consent to the collection and use of your personal data for studio operations.
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15. Changes to These Terms
• The Pilates Boutique reserves the right to amend these Terms & Conditions at any time.
• The most current version will always be available via our website or booking system.